Frequently Asked Questions
Everything you need to know about your DELSEY PARIS journey.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the warranty policy on DELSEY products?
Most of our luggage comes with a 2, 5, or 10-year limited warranty against manufacturing defects from the date of purchase. Please check the specific warranty card found inside your product.
How do I reset the combination on my TSA lock?
To reset your lock, set the dials to the current opening code (0-0-0 by default), press the reset button with a pen, select your new code, and push the latch to confirm. Detailed video guides are available on our 'Lock Instructions' page.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Do you offer international shipping?
Yes, DELSEY PARIS ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
How should I clean and maintain my luggage?
For hard-shell suitcases, use a soft cloth with warm water and mild soap. For fabric luggage, we recommend light brushing or using a damp sponge. Avoid using abrasive cleaners or solvents.