Returns & Exchanges
At DELSEY PARIS, we stand by the quality of our travel gear and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our simple return process ensures a smooth and efficient resolution.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location or scheduled pickup point as indicated on your return label.
Receive Your Refund
After our warehouse team inspects the returned luggage, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing